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Tune feedback noise into your clearest signal
Orchestrate feedback and research with ease. Find patterns, align on opportunities, and plan with purpose to deliver impact faster. Use evidence in confidence.
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All pieces of PDLC in one place
Discover
Find the trend of user pain points in real-time
Analyze
Make impactful decisions by knowing the root cause of why
Act
Prioritize the right opportunities with connected workflows
Engage
Target specific segments ensuring high satisfaction
Let evidence guide decisions
Discover
Scalable, streamlined quality user feedback
Run in-app user feedback surveys, collect feature requests, and research with templates from industry experts. Powerful targeting options for optimal UX and increased response rates.
Explore features
Analyze
Triage chaos taken care of by Airis your sidekick
Categorize incoming feedback in no time with AI, using customized inputs to guarantee precision. Surface trends, explore hypotheses, and generate solutions.
Explore features
Act
Confident decisions and smooth delivery
A guided scoring process to help teams score opportunities and prioritize. Easily dig into context with connected hypotheses and feedback items. Align stakeholders to one clear, collaborative view.
Explore features
Engage
Relevant segments tofoster high impact
Boost awareness of new solutions at the right time and place. Know how your users feel with ratings and follow-up emails to close the feedback loop. Then improve and repeat!
Explore featuresIntegrate discovery insights to delivery workflows
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“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”
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Joscha Feth
Lead Engineer
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“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”
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Franz Tretter
Product Manager
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“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”
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Gerald Haydtner
Website Marketing Manager
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“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”
Malgorzata Fleischmann
Product Owner
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Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
What is Usersnap, and how does it work as a feedback platform?
Usersnap is an all-in-one customer feedback platform designed to collect, organize, and manage feedback from customers and users. We provide tools like in-app surveys, visual feedback capturing, and announcements, allowing businesses to streamline complete feedback loop processes and act on insights effectively.
What are the key features of Usersnap’s feedback tracker?
Usersnap’s offers:
- Visual feedback capture with screenshots and metadata for better context.
- Labeling and tagging to organize feedback efficiently.
- Integration with tools like Jira, Azure DevOps, Trello, and Slack for seamless workflows.
- Centralized dashboards to monitor trends and prioritize improvements.
Why should I use Usersnap as my customer feedback solution?
Usersnap simplifies the feedback process by:
- Collecting feedback directly from users through surveys, widgets, and forms.
- Empowering teams to respond to customer needs quickly and effectively.
- Supporting integrations with popular tools to fit your existing workflows.
What are the benefits of using Usersnap for feedback tracking?
Using Usersnap for feedback tracking ensures:
- A centralized system to manage all customer and user feedback.
- Improved collaboration with team members by sharing visual and organized insights.
- Faster resolution of issues with clear, actionable feedback.
What makes Usersnap different from other feedback platforms?
Usersnap stands out because it combines feedback collection, organization, and management into one platform. Features like visual feedback, real-time surveys, and announcements make it an all-in-one solution. Unlike other platforms, Usersnap also focuses on integrating with your favorite tools for a seamless user experience.
How much does Usersnap cost, and what plans are available?
Usersnap offers flexible pricing plans tailored to businesses of all sizes. Pricing depends on the features and team size you need. Visit our pricing page for more details or book a demo to discuss your requirements.
How can I get started with Usersnap as my feedback platform?
- Sign up for a free trial or book a demo on our website.
- Customize your feedback tools like surveys or widgets to suit your needs.
- Start collecting, organizing, and acting on customer feedback instantly.
Is Usersnap safe to use for feedback tracking?
Absolutely! Usersnap prioritizes data security with industry-standard encryption, GDPR compliance, and a SOC 2-compliant data hosting center. Your feedback data is safe and accessible only to your authorized team members.
Ready for you to grow
Personalized onboarding and regular check-ins to align with your needs.
99.9% satisfaction rates to date for our professional and passionate team.
Live chat support for all our users to manage feedback efficiently.
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